GTCs

Our General Terms and Conditions

Arrival/departure:

A deposit is payable for bookings, which is offset against the cost of the stay on arrival or departure.
On the day of arrival, the booked pitches are available from 11.00 am and the rental accommodation from 3.00 pm.
On the day of departure, the pitches and rental accommodation must be left clean by 11.00 am.

Pitches and rental accommodation booked with a deposit will be kept free in the event of non-arrival from the booked day of arrival until the following day until 11.00 a.m. at the latest.
A refund of the deposit is then excluded.
The payment of the fees refers to the respective overnight stay period, calculated from 11.00 a.m. to 11.00 a.m. on the following day.

Changes to the date of arrival and changes to the content of the booking contract must be made in writing.
Delays on the day of arrival (traffic jam, accident, etc.) must be notified by telephone or e-mail.

Seat request:
Every seat request will be considered. However, there is no legal entitlement to a specific pitch.
The site management reserves the right to make changes due to operational necessities.

Natural risks/forces of nature:
We regularly inspect the entire campsite with a tree expert and maintain and prune our tree population.
However, should smaller or larger branches fall down or entire trees fall over, this represents a natural risk against which you are only insured with your partial cover.

Spa tax of the municipality of Binz / Binzer Bucht:
The amount of the spa tax is set out in the current statutes of the municipality of Ostseebad Binz.
The amounts due according to the statutes are collected by Camping Prora in trust and transferred to the health resort of the municipality of Ostseebad Binz.

Cancellation:
Up to 30 days before the date of arrival, both parties may cancel the booking contract without compensation.
The deposit will be refunded.
In the event of cancellation by the guest, a processing fee of EUR 15 will be deducted.

Cancellation free of charge is possible up to 30 days before the date of arrival, after which 60% of the booking amount will be charged.
In the event of late cancellation or no-show, your payment will be retained as a cancellation and processing fee.
The campsite recommends that you take out travel cancellation insurance.

In the event of early departure, there is no entitlement to a refund of the fees.
This also applies in the event of expulsion from the campsite due to an offence against the campsite regulations.

Internet/W-Lan:
Internet access is not a guaranteed feature of the pitch, i.e. if Internet access is not possible at your pitch, this does not give rise to any claim for compensation or price reduction.

Liability:
Every guest undertakes to treat the inventory and the pitch rented by him/her with care.
They are obliged to compensate for any damage caused by them, their companions or guests during their stay.
The operator accepts no liability for damage, accidents, losses or other irregularities arising in connection with the use of the pitch.
Excluded from this exclusion of liability are damages resulting from injury to life, body or health, which are based on a negligent breach of duty by a legal representative or vicarious agent of the campsite.
This also applies to damage caused by a grossly negligent breach of duty by the campsite or by an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the campsite.
Influences due to force majeure exclude any liability.

Photo and video recordings:
We take photos and videos on our holiday resort at regular intervals. If you do not wish this to happen, please let us know immediately.
Unless people can only be recognised as so-called ‘accessories’, no publication will take place without the consent of the persons concerned.
Drone recordings are only permitted with written confirmation from the operator.
Please note the examination of authorisations for the ascent of drones

Data protection:
The camping guest agrees that his/her personal data collected in the course of customer service may be stored and automatically processed in Camping Prora's IT system.
Both parties to the contract shall comply with the relevant provisions of the Data Protection Act both during the term of the contractual relationship and after its termination.

The place of fulfilment and jurisdiction is the Stralsund District Court.